Knowledge base
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Product FAQ
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Shipping FAQ
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Order Help
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Returns & Replacements
Policies
Returns & Exchanges
Damages & Warranty
Troubleshooting / Replacement Parts
- Just Received My Neon Light - It's Not Working (Troubleshooting Guide Links)
- How to Fix Gas Flow for Partially Lit Neon Lights (Make My Neon Work!)
- Neon Light Doesn't Turn On Anymore (Neon Stopped Working After Use)
- Replacement Neon Glass (Broken After Use) + Base Parts
- Replacement Letter Packs for My Cinema Lightbox®
Returns, Refunds, Exchanges FAQ
- Can I return an item purchased from a retail store?
- Can I still return an order if I used a discount or promo code?
- Can I return an item on sale?
- Can I return an item purchased more than 30 days ago?
- Can I return a gift purchase without a receipt?
- What if my item was a gift, can I exchange it?
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Media
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Custom Neon