Knowledge base

• Product FAQ

  General FAQ

  • Safety Instructions
  • Real Neon vs LED Neon

  Desk Neon FAQ

  • Why does real neon flicker?
  • Why do neon lights burn out?
  • How does real neon work?
  • Can I leave my neon sign on 24/7?
  • Are neon lights hot? Can my neon light overheat?
  • How do I set up my neon desk light?

  See all 8 articles

• Shipping FAQ

  USA Shipping Guidelines

  • USA Shipping Guidelines
  • Holiday Shipping - USA
  • When Is The Last Day To Order For Christmas?
  • 2019 Holiday Shipping: UPS Delays / Updates

  Canada Shipping Guidelines

  • Canada Shipping Guidelines
  • Canada Post Expedited Parcel - Delivery Time by Postal Code
  • Next Day + 2-Day Delivery Options - Canada
  • Holiday Shipping Canada

  International Shipping

  • International Shipping FAQ
  • What Countries Do You Ship To?
  • International Shipping Policy: Terms and Conditions

• Order Help

  Placing My Order

  • Contact Us on Live Chat
  • CAD or USD Payment Options on Checkout
  • Custom Notes or Gift Wrap
  • Invoices and Order Confirmation Emails

  Changing My Order

  • Address Changes
  • Remove Items from an Order
  • How to Cancel an Order
  • Add or Change Items in an Order

  Where's My order?

  • When Will My Order Ship?
  • My Order Didn't Ship
  • Missing Packages

  Using Promo Codes in an Order

  • Do you offer promo or discount codes?
  • How do I use a promo code?
  • Will you have Black Friday or holiday promotions?
  • My promo code is not working!
  • Can you apply a discount code after I placed my order?

• Returns & Replacements

  Policies

  • 30 Day Return Policy
  • Return Policy Guidelines: Am I Eligible?
  • Extended Return Policy for Holidays
  • Return Policy for Amped & Co on express.com

  Returns & Exchanges

  • Refunds & Exchanges - How to Submit a Return Request
  • Exchange Request
  • Packaging Your Return
  • Out Of Policy Returns

  Damages & Warranty

  • Damages & Manufacturing Defects
  • 12 Month Warranty
  • Shipping Damage

  Troubleshooting / Replacement Parts

  • Just Received My Neon Light - It's Not Working (Troubleshooting Guide Links)
  • How to Fix Gas Flow for Partially Lit Neon Lights (Make My Neon Work!)
  • Neon Light Doesn't Turn On Anymore (Neon Stopped Working After Use)
  • Replacement Neon Glass (Broken After Use) + Base Parts
  • Replacement Letter Packs for My Cinema Lightbox®

  Returns, Refunds, Exchanges FAQ

  • Can I return an item purchased from a retail store?
  • Can I still return an order if I used a discount or promo code?
  • Can I return an item on sale?
  • Can I return an item purchased more than 30 days ago?
  • Can I return a gift purchase without a receipt?
  • What if my item was a gift, can I exchange it?

  See all 9 articles

• Media

  PR - Connect With Us

  • Influencer Collabs, Social Media Mentions, Affiliates & Gift Guides

• Custom Neon

  Custom Order FAQ

  • How do I order a custom neon sign?
  • Benefits of LED Neon
  • Mounting colours and styles
  • Who can I contact for larger custom neon orders?