The below return policy applies for all valid orders of My Cinema Lightbox® and Amped & Co® products purchased from "Labels We Love" on express.com.
30 Day Return Policy
Amped & Co® will accept returns on unopened and unused items purchased from express.com within 30 days of the order date. A refund or exchange on your purchase is available for all regular priced items, excluding sale items and promotional periods.
Submitting a Return Request
To request a return or exchange follow the steps below:
- Use the drop down menu on our CONTACT US page (click here to open a new window)
- Select "RETURN" or "EXCHANGE"
- Select: An order from another online marketplace retailer
- Add your order number + Express.com in the subject or description
- Describe your reason for returning.
Refunds are applied within 1-5 business days of receiving the return, less a restocking fee of $2.95 per item. We will notify you with the email address provided in your RA or support ticket. Amped & Co® reserves the right to approve or reject refund requests at their discretion if returns fall out of policy.
Damage and Warranty Claims
Amped & Co® will replace items that are defective or damaged due to manufacturing, warranty claims, or shipping that is not covered under carrier insurance policies. Follow the Return Request instructions above, and add the following information to your email:
- Video or photo evidence of damages or defects
- Photo of the product label code (batch number) found on the bottom or back label sticker
Refunds will only be generated, once approval is confirmed. Please provide as much detailed information as possible to help us resolve quickly for you. For Shipping Damage claims add:
- Photos of the damage
- Photos of the shipping box and packing slip
- Photo of the product label code (batch number)
- Keep all packaging, receipts, packing lists, and shipping box until the claim is resolved.
Packaging Your Return
Please use the same shipping box and filler material your shipment was originally packaged in. If not possible, ensure the shipping box is void-filled properly with no space for the returned products to shift around. Void fill all empty spaces with air pockets, bubble wrap, or paper/cardboard. For all real neon returns, we recommend taking a photo showing the glass in the foam (not broken) prior to shipping. In case it is broken on inspection, we can open a shipping damage claim with the carrier.
Shipping Your Return
All returns must be authorized through the help desk support ticket system. We will provide you with an RA (return authorization) number and return address instructions.
Please note, in most cases, the buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. A trackable shipping service is recommended, without proof of a return, we cannot guarantee that we will receive your returned item.
Return Policy Guidelines
To be eligible for a qualified refund, your item must be unused, and in the same condition that you received it. It must also be in the original packaging.
A refund or exchange on an accepted return will be generated once the unused item has been received and processed back into inventory by our fulfillment center. An inspection is performed on every returned unit and we will be notified if the return is either accepted back into inventory or not in a sellable unused condition.
Please allow 1-5 business days for order processing and a $2.95 per item restocking/inspection fee. Shipping costs are non-refundable.
Amped & Co is not responsible or liable for items returned in open and/or used condition. Items that are not in resellable condition and cannot be returned to inventory are destroyed or donated.
To open a return request follow the instructions here.