Missing Packages Follow

What to do if your package shows as delivered but you can't find it.

If your tracking information shows that your package was delivered, but you can't find it:

• Verify the shipping address in your order
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival
• If the delivery confirmation says "left in community locker" or similar wording, find the local postal service community boxes which can fit small parcels in your building or neighbourhood - there is usually a key left in your mailbox which opens a locker with the parcel