What to do for glass neon lights that do not appear to work (or partially light up) on the first few uses. This troubleshooting guide has links to resolve FAQ with real neon lights.
For troubleshooting of neon lights that stop working after periods of time with normal use click here.
If you received your neon light broken click here.
If your neon light flickers or only part of the light is working - this is a simple and normal issue to resolve. Click here for How To Fix Flickering, Dim, Or Partially Lit Neon Signs.
My Neon Light Never Turned On
If your new neon light never turned on, or turned on once then shut off, but there are no cracks in the glass, read below.
Look closely for cracks or breaks in the glass tube, including the black painted areas. As long as the glass in still intact the neon gas is sealed in and should light up. If you find a crack request a replacement due to shipping damage here.
Make sure the parts are connected properly. The glass tube should be inserted into the base correct (tabs secured in place) and the design is facing the right way (the screws on the black plastic insert facing the back of the base where the plug connects into). Check to make sure the adapter plug is inserted correctly into the base and power outlet.
Check your outlets. Use only the 12V DC adapter that came with your neon lights. If you use a power bar with a lot of plugs, try connecting directly into a wall power outlet.
If the troubleshooting does not work, and you are certain the glass is intact, please contact us for a base replacement. The bases are low voltage and designed to safely stop working if there is any inconsistent power supply. Neon lights are gas discharge lamps and sensitive to correct power flow. We will send you a replacement base free of charge, please click here to follow the steps below for a quick resolution.
My Neon Light Partially Lights Up
If your neon light is not fully lit or experiencing flickering, we have a simple troubleshooting guide to resolve. Don't be alarmed, this is common and easily fixed! Click here.