What if my item arrived broken? Follow Keep the shipping box, all packaging, receipts, and packing lists. Please follow the instructions found here: Contact Us for Shipping Damage Claims Related articles Just Received My Neon Light - It's Not Working (Troubleshooting Guide Links) How to Fix Gas Flow for Partially Lit Neon Lights (Make My Neon Work!) Shipping Damage Can I return an item purchased more than 30 days ago? How do I package my return? Comments 0 comments Please sign in to leave a comment.