How can I buy the letters that came with my lightbox?

If you lost or misplaced your letters, or are looking for new/replacement letter packs, we can ship you a replacement pack from our office by contacting us (see below). We do not sell replacement letter packs in the online store, however, there are options available please check here: My Cinema Lightbox Extra Add-On Packs

Replacement Packs

We have replacement black letters available for private sale from our office located in Toronto, Canada. 

These letters are available for the following sized lightboxes:

• Micro Rose Gold Cinema Lightbox
• Mini Cinema Lightbox | Mini Color Changing Cinema Lightbox
• Original Cinema Lightbox | Original Color Changing Cinema Lightbox
• Vintage Cinema Lightbox
• Marquee Cinema Lightbox

The letters are the same amount of letters/numbers/characters in black that initially came with your lightbox. We use Canada Post for shipping and can provide you with a tracked service (we will quote you on shipping costs) or by letter mail (no tracking, cannot guarantee delivery).

If you are interested in purchasing a replacement letter pack please contact our support team with the following information: 

1. The batch number and product code. The product code sticker is found on the back of your lightbox (product itself, not the packaging).
     
2. Your mailing address including a phone number for the shipment if using a tracked service. 

Contact Us and select "replacements" then "parts" in the drop-down menu.