Troubleshooting / Replacement Parts – Live Chat

Just Received My Neon Light - It's Not Working (Troubleshooting Guide Links)

What to do for glass neon lights that do not appear to work (or partially light up) on the first few uses. This troubleshooting guide has links to resolve FAQ with real neon lights. For troublesho... See more

How to Fix Gas Flow for Partially Lit Neon Lights (Make My Neon Work!)

"Help, my neon sign is flickering or only lights up in sections!" "My neon doesn't look the pictures, it's so dim." "My neon is broken, it won't light up all the way!" "My neon is dying, it's winki... See more

Neon Light Doesn't Turn On Anymore (Neon Stopped Working After Use)

What to do if you've been enjoying your neon light for some time and it stops working (but the glass tube is not broken). First Things to Check Look closely for cracks or breaks in the glass tube, ... See more

Replacement Neon Glass (Broken After Use) + Base Parts

I broke the neon tube. Can I fix it? We're sorry that your neon light has broke, we know how disappointing it can be 😔. Once the glass tube is broken the contained gasses escape and it will no lon... See more

Replacement Letter Packs for My Cinema Lightbox®

How can I buy the letters that came with my lightbox? If you lost or misplaced your letters, or are looking for new/replacement letter packs, we can ship you a replacement pack from our office by c... See more