Returns, Refunds, Exchanges FAQ

Browse through a list of Frequently Asked Questions on our return and replacement policies.

• Can I return an item purchased from a retail store?
When retail stores sell our branded products they have purchased from us, and you would be purchasing from them. Every store sets their own return policy, please contact the store you purchased fro... See more
• Can I still return an order if I used a discount or promo code?
Yes, discount and promotional codes entered at checkout do not qualify as a sale item or "promotional period". For example, when you sign up to receive our newsletter you would receive a 10% off on... See more
• Can I return an item on sale?
We rarely run sales but when we do they are usually too good to be true! For this reason, and the understanding that many of our products are custom or limited design editions, we do not accept ret... See more
• Can I return an item purchased more than 30 days ago?
Please review Out Of Policy Returns or search the knowledge center for more information. If you have a question or issue type in keywords into the search bar to help find more specific answers. We ... See more
• Can I return a gift purchase without a receipt?
We can only accept returns with valid proof of purchase. If your gift was shipped to you, contact the person who sent it to obtain the order number to verify a valid purchase. See more
• What if my item was a gift, can I exchange it?
Yes! We offer exchanges within 30 days of a verified order, please ensure the purchaser provides proof of purchase (with an order number from ampedandco.com or ampedandco.ca) and you have confirmat... See more
• What if my item arrived broken?
Keep the shipping box, all packaging, receipts, and packing lists. Please follow the instructions found here: Contact Us for Shipping Damage Claims See more
• What if my neon light doesn't look perfect?
Imperfections, damages, defects, and other questions on returning or replacing real neon glass lights. Why Isn't It Perfect? We strive for the highest quality standards in manufacturing all our pro... See more
• How do I package my return?
To avoid damage when returning your item, always make sure to package your returns in either the shipping box it was received in, or any other shipping box that is filled with air pillows or pocket... See more